At Danial Aquil, we take great pride in the quality and craftsmanship of our fine jewelry. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges policy to ensure your experience with us is seamless.
1. Eligibility for Returns
1.1 Time Frame:
Domestic Orders (Pakistan): Items may be returned or exchanged within 14 days of receipt.
International Orders: Items may be returned or exchanged within 30 days of receipt.
1.2 Condition:
To be eligible for a return or exchange, the item must be:
- In its original, unworn condition.
- Free from any signs of wear, damage, or alterations.
- Accompanied by all original packaging, tags, certificates, and any other items included with the purchase.
1.3 Non-Returnable Items:
Please note that the following items are non-returnable and non-refundable:
- Custom orders or personalized items (including engraved pieces).
- Earrings, due to hygiene reasons.
- Items purchased on sale or with a promotional discount.
2. Process for Returns
2.1 Initiating a Return:
To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for your return. We will provide you with instructions on how to proceed.
2.2 Return Shipping:
Domestic Orders:* The cost of return shipping is the responsibility of the customer unless the item received was damaged, defective, or incorrect.
International Orders:* Customers are responsible for return shipping costs, including any duties, taxes, or fees associated with returning the item to Pakistan.
2.3 Packaging:
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging materials.
2.4 Return Address:
All returns should be sent to the following address:
Danial Aquil
[Return Address]
[City, Province, Postal Code]
Pakistan
2.5 Proof of Return:
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. Danial Aquil is not responsible for items lost or damaged in return transit.
3. Refunds
3.1 Processing Time:
Once we receive your return and verify its condition, we will process your refund. Please allow up to [X] business days for the refund to be issued to your original payment method.
3.2 Refund Amount:
Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping costs. If the item was damaged, defective, or incorrect, we will also refund the original shipping charges.
3.3 Payment Method:
Refunds will be credited to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
4. Exchanges
4.1 Eligibility:
Items eligible for return (per the conditions outlined in Section 1) may be exchanged for another item of equal or greater value. If the new item is of greater value, the customer is responsible for paying the difference.
4.2 Exchange Process:
To initiate an exchange, please contact our customer service team at [customer service email] with your order number and the details of the item you wish to exchange.
4.3 Shipping:
We will ship the exchanged item once we have received the original item and verified its condition. The customer is responsible for the shipping costs associated with the exchange, unless the original item was damaged, defective, or incorrect.
5. Damaged, Defective, or Incorrect Items
5.1 Reporting Issues:
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receipt at [customer service email]. Include your order number, a description of the issue, and photos of the damaged or incorrect item.
5.2 Resolution:
We will work with you to resolve the issue promptly, either by offering a replacement, exchange, or full refund, including any shipping costs.
6. Contact Information
For any questions or concerns regarding our Returns and Exchanges Policy, please reach out to us:
Danial Aquil
Email: [customer service email]
Phone: [phone number]
Address: [business address]
1. Eligibility for Returns
1.1 Time Frame:
Domestic Orders (Pakistan): Items may be returned or exchanged within 14 days of receipt.
International Orders: Items may be returned or exchanged within 30 days of receipt.
1.2 Condition:
To be eligible for a return or exchange, the item must be:
- In its original, unworn condition.
- Free from any signs of wear, damage, or alterations.
- Accompanied by all original packaging, tags, certificates, and any other items included with the purchase.
1.3 Non-Returnable Items:
Please note that the following items are non-returnable and non-refundable:
- Custom orders or personalized items (including engraved pieces).
- Earrings, due to hygiene reasons.
- Items purchased on sale or with a promotional discount.
2. Process for Returns
2.1 Initiating a Return:
To initiate a return, please contact our customer service team at [customer service email] with your order number and the reason for your return. We will provide you with instructions on how to proceed.
2.2 Return Shipping:
Domestic Orders:* The cost of return shipping is the responsibility of the customer unless the item received was damaged, defective, or incorrect.
International Orders:* Customers are responsible for return shipping costs, including any duties, taxes, or fees associated with returning the item to Pakistan.
2.3 Packaging:
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging materials.
2.4 Return Address:
All returns should be sent to the following address:
Danial Aquil
[Return Address]
[City, Province, Postal Code]
Pakistan
2.5 Proof of Return:
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. Danial Aquil is not responsible for items lost or damaged in return transit.
3. Refunds
3.1 Processing Time:
Once we receive your return and verify its condition, we will process your refund. Please allow up to [X] business days for the refund to be issued to your original payment method.
3.2 Refund Amount:
Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping costs. If the item was damaged, defective, or incorrect, we will also refund the original shipping charges.
3.3 Payment Method:
Refunds will be credited to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.
4. Exchanges
4.1 Eligibility:
Items eligible for return (per the conditions outlined in Section 1) may be exchanged for another item of equal or greater value. If the new item is of greater value, the customer is responsible for paying the difference.
4.2 Exchange Process:
To initiate an exchange, please contact our customer service team at [customer service email] with your order number and the details of the item you wish to exchange.
4.3 Shipping:
We will ship the exchanged item once we have received the original item and verified its condition. The customer is responsible for the shipping costs associated with the exchange, unless the original item was damaged, defective, or incorrect.
5. Damaged, Defective, or Incorrect Items
5.1 Reporting Issues:
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receipt at [customer service email]. Include your order number, a description of the issue, and photos of the damaged or incorrect item.
5.2 Resolution:
We will work with you to resolve the issue promptly, either by offering a replacement, exchange, or full refund, including any shipping costs.
6. Contact Information
For any questions or concerns regarding our Returns and Exchanges Policy, please reach out to us:
Danial Aquil
Email: [customer service email]
Phone: [phone number]
Address: [business address]